Privacy Policy

Updated: 12 November 2021

Leila Candles (ABN 23 761 200 226) (collectively, “we”, “us”, or “our”) respects your privacy, and values your concerns and our relationship with you. This Privacy Policy describes the types of personal information we collect about and from our customers, how we may use the information, with whom we share it, and the choices available to our customers regarding our use of the information.

This Privacy Policy describes the measures we take to protect the security of the information, and how our customers can contact us about our privacy practices.

Information we collect

We may obtain personal information about you from various sources. We may collect this information when you provide it via our website and online store at www.leilacandles.com.au ("the Store"), or in connection with our social networking pages or applications, or in person. Unless otherwise stated, this Privacy Policy does not address any data collection by third parties. When you visit the Store or our social media/social networking pages and applications, we may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs, and web beacons.

"Personal Information" is information about an identified individual, or an individual who is reasonably identifiable. Personal Information may also include sensitive information such as racial or ethnic origin, or health information. 

Information you provide

You may choose to provide Personal Information to us in a number of ways, such as when you make a purchase on our site, when you participate in an offer or promotion, or when you provide it in person at a store, stall or event. The types of Personal Information that we may collect from you, if applicable, include:

  • Contact information (such as name, postal address, email address, and mobile or other phone number);
  • Age and date of birth;
  • Gender and preferred language;
  • Username and password;
  • Payment information (such as your payment method, payment card number, expiration date, delivery address, and billing address);
  • Purchase history;
  • Product preferences and communication channel preferences;
  • Contact information for friends or other people you would like us to contact with their consent;
  • Content you provide (such as photographs, videos, reviews, articles and comments); and
  • Information provided to us through social media networks when you visit our social media pages.

For some services you may not be required to identify yourself. However, if you do not provide us with the information we request, we may not be able to contact you and may not be able to customise our services to suit you or provide you with information, products and/or services you have requested.

It is voluntary for you to provide your Personal Information to us, but certain services and promotions may not be available to you if you do not provide your Personal Information.

How we use the information

We may use the information you provide to:

  • Send you promotional materials or other communications;
  • Provide requested information, products and services to you;
  • Contact you to follow up or confirm your orders, appointments, returns, or refunds and to send you other non-marketing communications related to products and services we provide to you;
  • Process your payment and/or gift card transactions;
  • Create and manage your online account, including access to your online and in-store purchase history;
  • Respond to your inquiries;
  • Tailor ads on our website and elsewhere to your interests and history with us;
  • Process and communicate with you about your orders and return requests;
  • Communicate with you about, and administer your participation in, loyalty program, special events, contests, sweepstakes, programs, surveys and other offers;   
  • Operate and communicate with you about our social networking applications;
  • Operate, evaluate and improve our business;
  • Comply with applicable legal requirements, relevant industry standards and our policies; and
  • To periodically conduct data cleansing, linking or merging of our records, either internally or through our service providers, in order to avoid duplication and ensure accuracy of your information.

We also may use the information in other ways as required, permitted or authorised by law, or for which we provide specific notice at the time of collection.

If you provide us with your Personal Information, we may use it for direct marketing purposes to offer or advertise the availability of our goods and/or services. However, we will not use your Personal Information for such purposes unless we have received your consent to our intended use.

All types of Personal Information listed in the section Information you provide above may be used by us in direct marketing if you provide such information to us and you expressly consent to such use in writing.

If you do not wish us to use your Personal Information in direct marketing, you may opt out of our direct marketing at any time by following the procedures set out in the section Your rights and choices below. We will, without charge to you, cease to use your Personal Information in direct marketing if you so request.

We will use the Personal Information supplied by you for direct marketing only in accordance with this Privacy Policy. Our direct marketing materials may come in several forms, including but not limited to marketing mails, emails and text messages.

Information we collect by automated means

When you visit the Store or click on our online advertisements (including our advertisements on third party websites), or visit our social media/social networking pages (or their relevant platforms or corresponding mobile applications), we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons.

We may also collect information about your usage and browsing habits using various web-based technologies, as set out below.

Technologies we use

Cookies, web server logs and web beacons

  • Cookies: Cookies are small text files that websites send to your computer or other Internet-connected devices to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and/or how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website. You may therefore need to edit your cookie settings to use these features.
  • Flash cookies: Flash cookies (also called Local Shared Objects or LSOs) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services.
  • Web server logs: Web server logs are records of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. It may also record information such as the address of the web page that linked you to our site, the IP address of the device you use to connect to the Internet, the operating system and language that your device uses, your browser type, your domain, the cookies set on your browser by the server, and the country and time zone in which your device is located.
  • Web beacons, clear pixels, or pixel tags: To control which web servers collect this information, we may place tags on our web pages called web beacons. These are computer instructions that link web pages to particular web servers and their cookies. They are small graphic images on a web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users or tracking the performance of e-mail marketing campaigns.
  • Geolocation technologies: The term "geolocation technologies" refers to technologies that permit us to determine your location. We may ask you to manually provide location information on our website, or to enable your mobile device to send us precise location information. We may also automatically collect general location information from your web browser.

Third-party web analytics services

We may use third party web analytics services such as Google Analytics on the Store or our social media/social networking pages (or their relevant platforms or corresponding mobile applications). The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website, compile reports on the website activities, and to provide additional services connected with the website. You may deactivate the ability of these analytic services to analyse your browsing activities on our site by adjusting the settings on your browser software. However, you may not be able to fully use all of the functions of our site if you do so.

To learn more about web analytics services, and to exercise your choice with respect to their collection of information on our site, you may do the following:

  • To disable Google Analytics, you may download the browser add-on provided by Google for this purpose. It is available  at http://tools.google.com/dlpage/gaoptout?hl=en
  • To learn more about privacy and Google Analytics, please consult Google's overview document, which is available at http://www.google.com/intl/en/analytics/privacyoverview.html
  • To disable other third-party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. You may also turn off cookies in your browser.

Targeted advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. These networks use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our website and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

To learn more about advertising networks and to opt out of interest-based advertising, visit the Digital Advertising Alliance at http://www.aboutads.info/choices or the Network Advertising Initiative at http://www.networkadvertising.org/choices

We may also use third-party platforms, such as platforms operated by social networks—including (but not limited to) Google, Facebook, Pinterest, and similar networks—to show interest-based ads. We may convert your email address, telephone number or other information into a unique value that can be matched by those third parties with a user on their platform or with other data they may have collected from you. This matching allows interest-based ads to be delivered on those platforms. To opt out of these ads, you must change your advertising preferences on those third-party platforms. These platforms may have their own privacy notices or policies, which we strongly suggest you review.

How we use the information collected by automated means

We may use the information collected through automated means on our site for market research, data analytics and system administration purposes. Such purposes include determining whether you have visited us before or are new to the site; tailoring ads displayed to you on our site and elsewhere to your interests, based on your history with us; and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

Information we share

We do not rent, sell or otherwise (except as described here) disclose personal information we collect about you to third parties so as to permit those third parties to market directly to you. However, as may be required for the performance of the purposes discussed in earlier sections, we may share your personal information with:  

  • Service providers, licensees and/or joint venture partners who may be located overseas, and who may perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfil orders, support our returns process and provide web hosting and marketing services.
  • Other third parties through social networks, widgets and plug-ins with your consent. If you use any features made available to you on our website by a third party, it may result in information being collected or shared between us and the third party.  For example, if you use Facebook’s "Like" feature, Facebook may register the fact that you "Liked" us and may post that information on Facebook. Also, some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users.

Where we need to share your personal information to third parties for the performance of purposes discussed above on our behalf, we would request such parties adopt privacy practices in relation to the handling of personal data that is equivalent to, or stricter than, the level set out in this Privacy Policy.

In addition, we may disclose information about you without your consent:

  • If we are required to do so by law or legal process; 
  • To law enforcement authorities or other government officials;
  • When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss; or
  • In connection with an investigation of suspected or actual fraudulent or illegal activity. 

We also reserve the right to transfer Personal Information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will make reasonable efforts to direct the transferee to use Personal Information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your Personal Information with any inquiries concerning the processing of that information.

Your rights and choices

We offer you certain choices in connection with the Personal Information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as specified below:

Email opt-out

You can tell us at any time not to send you marketing communications by email. You can do so by clicking on the "Unsubscribe" link within the marketing emails you receive from us, or by contacting us as indicated in the How to contact us section below.

Social networking application opt-out
To remove or delete our social media applications from your social networking account, follow the instructions from the social network. For Facebook, this information is provided by the Facebook Help Centre at https://www.facebook.com/help/170585223002660 

Withdrawing consent
You may withdraw any consent that you may have previously provided to us, or object at any time on legitimate grounds to the processing of your Personal Information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your Personal Information will mean that you cannot take advantage of some of our products or services.

Reviewing, updating and modifying Personal Information
We may retain and use your Personal Information for as long as necessary to fulfil the purposes set out in this Privacy Policy. Subject to applicable law, you may have the right to request access to and receive details about the Personal Information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access Personal Information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your Personal Information by sending an email to info@leilacandles.com.au.

If you wish to have your Personal Information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it, subject to any requirement to maintain it for legal reasons.

Data transfers

We may transfer the Personal Information we collect about you to countries other than the country in which the information was originally collected, and your Personal Information may be processed and stored outside your country of residence. These other countries may not have the same data protection laws as the country in which you initially provided the information. However, when we transfer your information to other countries, we will protect that information as described in this Privacy Policy.

How we hold and protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. However, no security system is perfect, and we cannot promise that your Personal Information will remain secure in all circumstances, including in the process of its transmission to us, or via the security of data on your mobile device.

Links to other websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, and we strongly suggest you review the notices or polices of any linked websites you choose to visit. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Updates to our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Privacy Policy when it was most recently updated.